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| id | title | sidebar_label |
|---|---|---|
| prepaid | Our PrePaid System | PrePaid System |
We are fully committed to a PrePaid system. That’s a promise.
Contracts can be annoying and often come with long notice periods. Not with us! Every product you rent from us is not tied to a contract and can be conveniently canceled at the end of the month.
ℹ What is PrePaid exactly?
PrePaid means that you pay for your desired product in advance. You are not bound by minimum contract periods or fluctuating renewal fees. You rent your product for one month and pay for that month at the time of booking.
It works similarly to a SIM card: You top up your balance and choose a plan – in this case, a Minecraft server or a domain of your choice.
As long as your account has sufficient credit, your services will be automatically renewed.
If you do not have enough credit to renew your product, it will be automatically canceled and removed.
⁉ How is billing handled?
Each of our products is billed on a monthly basis, with the exception of domains, which are billed annually.
For more information on our domain offerings, visit our website or check out the Domains section in our Wiki.
Many of our products also offer the option to change the billing cycle.
For example, you can book a product for six months in advance.
You can choose from monthly up to yearly payments.
But don’t worry: The PrePaid system remains in place, meaning you will never be locked into a contract.
Pro tip: By booking for a longer period, you can save money!
😶 How do I cancel my products?
If you no longer need your service, you don’t have to do anything.
We will not renew your product if you no longer want it.
You won’t receive payment requests or reminders.
Our system will still send you an invoice via email, but if you no longer wish to use the service, simply ignore it.
Your product will be automatically deleted at the end of the paid period if no credit is available.
If you still have remaining credit, the service will be automatically renewed unless you cancel it manually in the customer portal.